TLS certificate

Incident Report for Shortcut

Resolved

Today we introduced a change to the TLS certificates that serve our backend API services to reduce the number of hostnames they listen on. Unfortunately this introduced a minor incompatibility with our CDN configuration that caused a connectivity issue for about 5 minutes from 3:10 to 3:15.

These errors redirected affected users to the login page for the duration of the incident with an inability to log in.

A fix has been applied and we will investigate further as to how to prevent this category of problem in the future.

Posted Aug 02, 2021 - 15:00 EDT