Docs were getting stuck in a reload loop. Refreshing the doc should fix it.

Incident Report for Shortcut

Resolved

This incident has been resolved.

Posted Mar 16, 2023 - 12:48 EDT

Update

We are continuing to monitor for any further issues.

Posted Mar 16, 2023 - 12:24 EDT

Monitoring

We have deployed a fix to docs stuck in a refresh state. We are monitoring the fix.

Posted Mar 16, 2023 - 12:07 EDT

Update

We are continuing to test the fix in our staging environment.

Posted Mar 16, 2023 - 11:40 EDT

Identified

We have identified a cause and are testing a solution.

Posted Mar 16, 2023 - 10:45 EDT

Update

We are continuing to investigate this issue.

Posted Mar 16, 2023 - 09:46 EDT

Investigating

We are seeing a small number of Documents that are stuck in a loop where they need to be constantly reloaded. We are investigating the issue.

Posted Mar 16, 2023 - 09:46 EDT

This incident affected: Web App and Shortcut Docs.